Finding Support in the Digital Age: A Guide to Online Mental Health Services in the UK

The digital age has brought about significant changes in the way we live and work. One of the most significant changes is the rise of online mental health services in the UK. With the increasing demands for mental health resources, many people are turning to online mental health services for support. In this comprehensive guide, we will explore what online mental health services are, their benefits, and how to choose the right service provider for you. We will also compare online mental health services with traditional therapy, discuss their limitations and challenges, and look at the future of online mental health services in the UK.



The Rise of Online Mental Health Services in the UK

The COVID-19 pandemic has had a significant impact on mental health across the globe, and the UK is no exception. Recent surveys conducted by the Office for National Statistics (ONS) revealed a concerning rise in moderate to severe depressive symptoms among adults in Great Britain following the start of the pandemic. Prevalence rates jumped from 10% before the pandemic to 19% in June 2020 and further increased to 21% between January and March 2021. While the numbers have since dropped to 16% in late 2022, the need for accessible mental health services has never been more pressing. Online mental health services have emerged as a viable solution to help individuals seek support and treatment conveniently and affordably.

The  pandemic highlighted the need for online mental health services, as they can help to address delays in mental healthcare and provide frontline support. Digital providers offer a range of services, including real-time monitoring, treatment, and support. These services can help to detect how people are reacting to events that impact their lives, such as the increase in suicidal posts reported by a peer mental health support network after schools closed in England in March 2020. By providing access to mental health resources through digital channels, individuals can receive the care they need, regardless of their location or the challenges posed by the pandemic.

What are Online Mental Health Services?

Online mental health services are a range of digital platforms that provide mental health support to individuals. They offer a variety of services, including therapy, counselling, and self-help resources. Online mental health services are often delivered through video conferencing, messaging, and phone calls.

Online mental health services are designed to be accessible and convenient for individuals. They can be accessed from anywhere with an internet connection, and individuals can choose the time and location that suits them best. Online mental health services are also often more affordable than traditional therapy, making them an attractive option for those on a budget.


Online Mental Health Services vs Traditional Therapy: Which is Better?

Online mental health services have become increasingly popular in recent years, especially in the wake of the COVID-19 pandemic. These services, also known as teletherapy or telecounseling, offer a convenient way for people to receive therapy without leaving their homes. One of the primary differences between traditional in-person therapy and online therapy is the mode of communication. In in-person sessions, clients visit the therapist's office and can read non-verbal cues like body language. However, teletherapy can be conducted via phone call, text, or video chat, which can make it harder for the therapist to interpret non-verbal cues. Video chat is the closest experience to a physical visit to the therapist's office, and it's often the preferred method for those seeking teletherapy services.

A second difference between online mental health services and in person ones is  convenience. Individuals can access support from the comfort of their own home, and they can choose the time that suits them best. This makes it easier for individuals to fit mental health support into their busy schedules.

With in person therapy, you may have to worry about traffic or running late, but you will never have to worry about an internet connection. In turn, this is something to take into account with online mental health services as video calling takes a minimum bandwidth to run smoothly. Generally, if you can watch Netflix with no problems, then your internet should work for a video call as well.

A third element to take into account when considering these two treatment modalities is affordability. Some providers offer both in person and online appointments at the same sessional rate. While in other cases you may find online mental health services to be more affordable. This variance depends on each provider and therapist. However, in terms of running costs, an online practice generally requires less running expenses, and some therapists therefore choose to lower their rates.

Regarding efficiency – although online therapy is a relatively recent development in the field of therapy –  research indicates that it can be as effective as traditional in-person therapy for many individuals. Additionally, the privacy and comfort of one's own home during online therapy sessions can facilitate open communication and greater willingness to discuss personal issues.

Ultimately, the choice between seeking therapist online versus in person is your own. Take into account your location, distances and times to reach a therapist, costs, etc. If meeting with a therapist online, remember to discuss confidentiality with them as well as what to do if either of you experience technical difficulties.

How to Choose the Right Online Mental Health Service for You

Choosing the right online mental health service can be challenging, especially with so many options available. Here are some factors to consider when choosing an online mental health service:

  1. Accreditation: Look for online mental health services that are accredited by a professional body, such as the British Association for Counselling and Psychotherapy (BACP) or the UK Council for Psychotherapy (UKCP). Or the equivalent in your country.

  2. Qualifications: Ensure that the therapists or counselors providing the service are qualified and experienced.

  3. Cost: Consider the cost of the service and whether it fits within your budget.

  4. Services offered: Look for a service that offers the type of support you need, whether that be therapy, counseling, or self-help resources.

  5. Accessibility: Consider how easy it is to access the service and whether it fits within your schedule.

  6. Reviews: Read reviews from other users to get an idea of the quality of the service.


Conclusion: The Future of Online Mental Health Services in the UK

Online mental health services have emerged as a popular and accessible way for individuals to seek support for mental health issues in the UK. They offer many benefits, including accessibility, affordability, and convenience. However, they also have their limitations and challenges, such as the lack of non-verbal communication and potential for miscommunication.

If you’re interested in online therapy

You can find out more through a free initial consultation with us!

As technology continues to advance, it is likely that online mental health services will become even more prevalent in the UK. However, it is essential to choose a service provider that is accredited, qualified, and experienced to ensure that individuals receive the highest standard of care. By taking the time to choose the right online mental health service, individuals can get the support they need to manage their mental health and improve their overall wellbeing.



At Step Into Yourself, our mission is to empower individuals to navigate the challenges of life with confidence and authenticity. We strive to provide accessible and effective dialectical behavioural therapy online, in a safe and supportive environment. Our goal is to help people develop a deeper understanding of themselves, learn new skills, and cultivate a sense of self-love. We believe that everyone has the potential to live a fulfilling life, and we are committed to helping our clients step into their true selves and realize their full potential.

The information above is provided for the use of informational purposes only. The above content is not to be substituted for professional advice, diagnosis, or treatment, as in no way is it intended as an attempt to practice medicine, give specific medical advice, including, without limitation, advice concerning the topic of mental health. As such, please do not use any material provided above to disregard professional advice or delay seeking treatment.

Previous
Previous

19 Common Myths About Emotions

Next
Next

How Words Change Our Emotional Experiences: The Role of Language in Emotion Regulation